Privacy & Cookies

Last updated: February 2026

This Privacy & Cookies Policy explains how Grid Design Agency (“we”, “us”, “our”, “the Company”) collects, uses, discloses and protects your personal information when you visit or interact with our website at griddesign.co.uk (“the Website”), and how we use cookies and similar technologies.

We are headquartered in the United Kingdom.

If you have questions about this Policy or your privacy rights, email us at hello@griddesign.co.uk.

 

1. Information We Collect

 

a. Information You Provide Directly

You may provide personal information when you:

  • Submit a contact form (e.g., name, email address, message)
  • Sign up for communications (if offered)
  • Communicate with us by email or telephone

This is processed only to respond to you, deliver services, quotes or information you request.

 

b. Information Collected Automatically

We may automatically collect certain information when you visit the Website, such as:

  • Device and browser information (e.g., IP address, device type)
  • Usage data (e.g., pages visited, time spent)
  • Technical data required for website function

This information is used to operate the Website securely and reliably.

 

2. How We Use Your Information

We use personal information for the following purposes:

  • To communicate with you and respond to enquiries
  • To deliver services you request
  • To protect our systems and maintain security
  • To comply with legal obligations

We do not sell your personal data to third parties or use it for advertising profiling.

 

3. Cookies & Similar Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site function properly and make your experience smoother.

Cookies We Use

We use the following types of cookies and similar technologies:

  • Strictly necessary cookies — required for the basic operation of the Website, such as session and functional cookies. These are always active.
  • Analytics cookies — set by Google Analytics (GA4) to help us understand how the site is used so we can improve it.
  • Third-party service cookies — for example Google reCAPTCHA, which protects our forms from spam and abuse.

We also use Ahrefs Web Analytics, a privacy-focused tool that measures overall site traffic without setting cookies.

Your Cookie Choices

When you first visit the Website, our cookie consent banner lets you accept or reject non-essential cookies (such as analytics and third-party service cookies). Only strictly necessary cookies are set without your consent. You can change or withdraw your consent at any time using the cookie settings, and you can manage cookies through your browser. If you disable cookies, some Website features (such as form submission) may not work correctly.

4. Legal Basis for Processing

Under UK GDPR, we process personal data on the following bases:

  • Contract necessity — to respond to enquiries and deliver services
  • Legitimate interests — to operate and secure our Website
  • Consent — where applicable (e.g., optional marketing communications)

 

5. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil the purposes we collected it for
  • Comply with legal or regulatory requirements

Afterward, it is deleted or anonymised.

 

6. International Transfers

If personal data is transferred outside the UK (for example to service providers), appropriate safeguards (such as standard contractual clauses) are used to ensure protection.

 

7. Your Rights

Under UK data protection law, you have the right to:

  • Access personal data we hold about you
  • Correct inaccuracies
  • Request deletion or restriction
  • Object to processing in certain circumstances
  • Data portability (where applicable)

To exercise your rights, email hello@griddesign.co.uk.

If you are unhappy with how we have handled your personal data, you can complain to us at dataprotection@griddesign.co.uk. Full details of our complaints process are on our GDPR & Data Protection page. You can also complain to the Information Commissioner’s Office.

 

8. Security

We use reasonable technical and organisational measures to protect your personal data. However, no online transmission is 100% secure.

 

9. Children’s Privacy

The Website is not intended for persons under 13 years of age. We do not knowingly collect data from children under 13.

 

10. Changes to This Policy

We may update this Policy from time to time. Changes take effect when posted on the Website.

 

Contact Us

If you have questions about this Privacy & Cookies Policy, email hello@griddesign.co.uk.

Grid Design Agency Limited is a company registered in England and Wales, company number 14577642. Registered office: 124 City Road, London, EC1V 2NX.